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    Home/Legal/Privacy Policy
    Legal

    Privacy Policy

    A plain-language summary of how Chaperone Health thinks about the information people and organizations entrust to us. We treat behavioral health data as some of the most sensitive there is, and we design for privacy from the start.

    This is a plain-language summary of how Chaperone Health handles personal information. Our full Privacy Policy is being finalized and will govern in case of any difference from this summary.

    1. Information we may collect

    We aim to collect only what is needed to connect people with trained Peer Coaches and to help organizations run their programs responsibly. This may include account details, program participation information, and information you choose to share during support conversations. Specific categories will be enumerated in the final policy.

    2. How we use information

    Information is used to deliver and improve peer support, to route requests to the right people, to keep the service secure, and to give organizations the operational reporting they need, always with safeguards that keep individual conversations protected. Intelligent Guidance (our AI) assists with tasks like routing and summaries; it does not replace the human relationship at the center of the service.

    3. How information is shared

    We do not sell personal information. Information may be shared with service providers who help us operate the platform under contract, and as required by law. Sharing tied to organizational programs is governed by the agreements we hold with those organizations.

    4. Your choices and rights

    Depending on where you live and how you use Chaperone, you may have rights to access, correct, or delete certain information, and to make choices about how it is used. The final policy will describe how to exercise those rights and how to reach us with questions.

    5. Security and retention

    We apply administrative, technical, and physical safeguards designed to protect information, and we retain data only as long as needed for the purposes described here or as required by law. You can read more about our practices on our Trust center, including security and privacy.

    Questions about this policy

    For more on how we govern data and AI, see the Trust center. To talk with our team, use the conversation options in the header and footer of this site.

    Let’s talk

    Privacy you can ask hard questions about

    Our team is happy to walk through how Chaperone protects people and data. Start a conversation and we’ll route you to the right person.

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    Peer support is not therapy, clinical treatment, diagnosis, crisis counseling, or emergency care. Peer Coaches provide non-clinical support, practical navigation, encouragement, and connection. When someone needs a higher level of care, Chaperone helps route them to appropriate resources. If you are in immediate danger or experiencing a crisis, call 911 or call or text 988 (Suicide & Crisis Lifeline).

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    Tell us what you’re trying to do, and we’ll help you find the right path.

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